The Association of Equipment Manufacturers (AEM) will join forces with the National Association of Service Managers (NASM) to co-host a customer support/customer service seminar Nov 9-12, 2003, at the Scottsdale Radisson in Scottsdale AZ. Entitled “Managing the Profit Circle,” the seminar is geared toward parts, service, training, warranty, and product managers.
The AEM/NASM Customer Support Seminar will focus on the many facets of customer support that affect the company's bottom line. It will also feature an optional full-day session focused on best practices in equipment training.
Details and online registration forms are available in the education section of the AEM web site at www.aem.org. For more information, phone Heide Kraus at 414-298-4143 or e-mail her at [email protected].