Excel Truck Group’s Chester, Virginia, location has condensed two locations into this one, expanded its parts warehouse and showroom, and tripled its part sales. Shown is Ryan Brooks, parts manager.
The parts department’s 44-employee roster includes full-time and part-time for day and night shifts that cover the 7 am to midnight time slot, with a front counter of four workers who handle walk-in sales.
The showroom includes a lot of smaller impulse items, including a popular line of chemicals.
The truck and trailer repair shops combine to represent the biggest parts customer, accounting for about 30% of monthly sales.
An expansion project will take the parts warehouse to over 14,000 square feet by adding another double-deck section to the main building.
Ryan Brooks has been parts manager for 15 years at the Chester location of Excel Truck Group, which was formerly known as Virginia Truck Center and now has seven locations.
Related story: Excel Truck Group’s Chester, Virginia, location
has tripled its parts sales in the past seven years
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