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    1. News

    Terex Utilities Service School provides derrick and aerial training

    July 20, 2023
    Terex Utilites provided technicians and support staff for equipment dealers and utility contractors across the U.S. and Canada with training on digger derricks and aerial devices in June

    The product support team at Terex Utilities hosted 58 participants from equipment dealers, utilities, and utility contractors to provide hands-on training for digger derricks and aerial devices. Held at the Lake Area Technical College Facility in June, instructors from the Terex Utilities Service School geared their training towards those in maintenance, spec’ing, parts management, and sales.

    “Technicians are able to learn from our instructors so they can stay current on best practices in order to be more efficient,” said Kenny Vlasman, customer service manager at Terex Utilities. “Individuals in roles that support technicians get the chance to meet the Terex Utilities tech support team in person so they can get to know them if they ever do have to call for assistance.”

    Read more: Terex reveals all-electric mini mixer

    Participants rotated through 12 different stations, which were held in shop bays, in classrooms, and outside. Stations included instruction on the Hi-Ranger TM Series, Optima, and Commander products. In addition to general troubleshooting, maintenance, and inspections, other sessions took deep dives into chassis controllers, aerial device leveling systems, and digger derrick planetary rotation and hydraulic overload protection.

    “The instructors referenced 30-40 different Tech Tips during the sessions and each one was so critical to know about because they could save you hours of your time trying to figure out an issue and thousands of dollars,” said Mike Sherman, technical support manager for commercial utility equipment in Canada.

    Terex Utilities
    “This is the best training I’ve done for utility equipment, and I’ll be able to use what I learned this week to better support our customers and help them troubleshoot and find the root of the problem,' said Mike Sherman.
    “This is the best training I’ve done for utility equipment, and I’ll be able to use what I learned this week to better support our customers and help them troubleshoot and find the root of the problem," said Mike Sherman.

    Aubrey Fortenberry, fleet coordinator from Coserv Electric, also appreciated the refresher and the course’s attention to detail.

    “Going through the hydraulics and schematics step-by-step with instructors and hearing them break things down helps me to be more efficient,” Fortenberry said. “There are things taught in these classes and in the Tech Tips that expand on standard training materials. Those tips and the connections that I have made with everyone throughout the week are invaluable. It’s so important to have a network of people you can call when you need help.”

    For more information, please visit www.terex.com. 

    About the Author

    TBB Staff