Noting time is money is not just a cliche, Ford Motor Company has joined with FedEx Corp to provide around-the-clock critical-parts support to Ford's commercial truck customers. The Uptime Critical Parts Program truck center will specifically support customer service requirements for the commercial truck segment: F-250/F-350 Super Duty pickups, F-350/F-550 Super Duty Chassis Cabs, F-650/F-750 Super Duty Chassis Cabs and E-Series commercial vehicles.
Parts delivery the next business day via FedEx Priority Overnight service, with dealer orders being filled at a commercial-truck parts distribution center located near the FedEx Superhub in Memphis.
Previously, only dealer emergency orders received prior to the cut-off time of 3 p.m. EST Monday through Saturday were shipped the same day. Orders received after 3 p.m. were shipped the next working day. The new program supports critical truck needs outside of the regular order-processing business hours with a cut-off time of midnight EST Monday through Saturday for next business-day delivery for most items.
A pager service will also be available to support and accept critical orders on Sundays and holidays, to complete true seven-day-per-week, 365-day- per-year service levels.