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Jun 25, 2012 1:29 PM

Fontaine Modification has awarded its Quality Achievement  Award to the Fontaine Modification Center in Dublin, Va, for having the lowest  overall warranty costs of all six of Fontaine’s modification centers  nationwide: less than 1/14th of 1 percent of its modification services revenue  from January 2011 through the first quarter of 2012.

"Over the last 15 months, the Dublin team completed modifications on thousands  of Volvo trucks while maintaining such high quality that the warranty claims on  these vehicles has been practically infinitesimal,” says Will Trantham,  Fontaine president. “I am very proud of Jason Clark, vice president and general  manager of the Northern Region, our Dublin Quality Control Manager, Justin  Kemp, the entire Dublin Modification Center team and our strategic partner, the  Volvo production team at the NRV plant. Their combined focus on quality  reflects well not only on Fontaine’s modification services, but even more  importantly on the Volvo brand, as well.”

 Fontaine’s Dublin Modification Center is dedicated to the Volvo New River  Valley Plant, which is the largest Volvo truck manufacturing facility in the  world. Fontaine established its Dublin mod center in late 1992 specifically to  support the Volvo facility with a wide range of in-line modification  services.       

"Clearly, the nearly 20-year working relationship between both organizations is  the cornerstone of these successes,” says Paul Kokalis, Fontaine Modification  executive vice president and former general manager of the Dublin facility. “By  focusing on safety, quality and efficiency, while at the same time improving  our warranty tracking, corrective actions and hiring practices, Fontaine has  been able to continuously improve the products and services we offer to this  important customer.”

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