“Looking into the future, I am proud to say that this facility is only a starting point when it comes to Rexroth and service,” said Berend Bracht, president and CEO of Bosch Rexroth in the Americas. “Rexroth is committed to servicing our customer-owned components and applications, that’s why we are so excited to celebrate this milestone in Rexroth’s history in the United States.”
The Dallas Service Center is another step in a planned nationwide network of regional hydraulics service facilities that represent a strategic commitment by Bosch Rexroth to strengthen its successful service business.
“This is a major investment by Bosch Rexroth to better serve our customers and develop new markets,” said Bracht. “In these challenging economic times, we want to do everything we can to help our customers sustain and extend the profitable lifetimes of their Rexroth hydraulics components and systems. These Regional Service Centers will let us deliver faster, more focused hydraulics repair services, and ensure that our customer’s world-class products and systems are properly serviced by trained Rexroth technicians, using only genuine Rexroth parts.”
The Dallas Service Center will provide Rexroth warranty service, repairs and conversions, along with exchange programs that will help manufacturers reduce their carbon footprint by reusing housings from retuned units. In 2010, Rexroth will also include field service for industrial and mobile hydraulics customers, according to Jim Smith, Director of the Regional Service Centers. It will serve a broad cross-section of industries, including offshore drilling, refining, automotive, plastics, construction, agriculture and steel manufacturing. The center will support customers in Texas, New Mexico, Oklahoma, Kansas, Arkansas, Mississippi, Louisiana, Alabama and parts of Florida.
"Bosch Rexroth has had tremendous success in selling industrial and mobile hydraulics products across the country, over the years, now by adding local service centers to support this expanded installed base our customers can be reassured that their Rexroth hydraulics will be serviced properly,”
Smith said. “Customers have complained of receiving repair services from repair facilities that sometimes use lower-quality knockoff parts that have a high potential for malfunction or failure, rather than using best practices. With the new Bosch Rexroth Regional Service Centers, customers won’t have to settle for cheap substitutes when you can get first-class repair and exchange service with factory-backed warranties from Bosch Rexroth, resulting in maximum equipment uptime and a minimum of unplanned service incidents.”
Housed in a 14,000 square foot facility, the Dallas Service Center will be equipped with new state-of-the-art hydraulics test stands, and will service Rexroth motors and pumps, along with proportional and servo valves. The center will be staffed by expert service technicians and managers trained and certified to deliver high-quality Rexroth service and support.
Bosch Rexroth worked with business partner Womack to develop service and repair programs designed to satisfy the needs of the region’s hydraulics users, including developing emergency repair programs that feature market-driven lead times for costing, repair and return of the product to the customer.
The next Bosch Rexroth Regional Service Center will be opened in Southern California in early 2011, with additional regional centers planned to follow.