Volvo Trucks North America named its U.S. and Canadian dealers of the year, and recognized other dealers for their performance in truck, parts and Volvo engine sales.
Chicago Truck Sales & Service, Inc., of Alsip, Ill., was named U.S. Dealer of the Year, while Pacific Coast Heavy Truck Group, Surrey, BC, was named Canadian Dealer of the Year.
The awards honor each dealership's entire organization and its employees for overall accomplishment and performance. These dealers were selected based on a number of factors, including new truck sales, parts sales, financial performance, and customer satisfaction scores. The dealer's performance under the Symbols of Excellence program also was a factor in Dealer of the Year selection. Symbols of Excellence evaluates dealers in all areas of operations: facilities, marketing and management, truck sales, parts and service, leasing, and best dealership practices.
Truck Enterprises Hagerstown, Inc., Hagerstown, MD, won recognition in two categories: New Truck Sales and Volvo Power Sales. TEC Equipment, Sparks, NV, was the Used Truck Dealer of the Year. In each category, these awards were based on performance vs. business plan, as well as sales volume.
Chicago Truck Sales & Service was also named North American Parts Dealer of the Year. In addition, Volvo also named Regional Parts Dealers of the Year for each of its four U.S. sales regions and Canada, based on parts sales, customer service and training:
o Bruckner Truck Sales, Inc., Amarillo, TX
o Chicago Truck Sales & Service, Inc., Alsip, IL
o Gabrielli Truck Sales of Connecticut, LLC, Hartford, CT.
o Worldwide Equipment, Chattanooga, TN
o Nortux, Inc., Edmonton, AB, Canada
"Volvo and its dealers are dedicated to providing world-class customer service," said Peter Karlsten, president and CEO. "Our dealers also understand that delivering world-class service and following through on our 10 Point Service Commitment to customers will have great benefits for their businesses."
Volvo Trucks North America assembles its Volvo VT, VN and VHD trucks in the United States, at the ISO14001 and ISO9001 certified New River Valley Plant in Dublin, Virginia. Volvo engines for North America are assembled in Hagerstown, Maryland. Volvo sponsors the America's Road Team national highway safety outreach program.