Truckworx Kenworth has been named Kenworth’s 2012 Parts and Service Dealer of the Year for the United States and Canada.
The Parts and Service Dealer of the Year award recognizes the Kenworth dealer that provides customers the best parts and service support among all dealerships in the Kenworth dealer network.
“The team at Truckworx Kenworth is truly outstanding,” said Darrin Siver, PACCAR vice president and PACCAR Parts general manager. “They maintain an outstanding parts inventory, are known for superior customer service, and are staffed with skilled technicians in support of Kenworth trucks and the PACCAR-13 engine.”
“Good parts and service support is critical for any truck and fleet operator,” said Bob Mitchell, CEO of Truckworx Kenworth, which has locations serving Birmingham, Dothan, Huntsville, Mobile, Montgomery and Thomasville, Ala., and Jackson (Richland), Miss. “I couldn’t be more pleased with our team for achieving this accomplishment. Having knowledgeable and talented people in our parts and service departments is a big part of the reason why we earned this award. I am extremely proud of the work our employees do every day to minimize our customers’ downtime and keep them on the road making money.”
Kenworth also recognized CIT Group, Inc., as the 2012 TRP All-Makes Kenworth Dealer of the Year for achieving superior support for TRP parts and service.
“TRP all-makes parts offer exceptional value for owners and operators of trucks, trailers and buses,” said Siver. “One of the strengths of the TRP brand is our nationwide network of dealer retailers whom they can trust to support them in the TRP parts choices they make. CIT Group has demonstrated that it is among the best at supporting customers in their TRP parts and service needs.” CIT Group, Inc. operates 10 Kenworth locations serving the state of Illinois, parts of Missouri and Northwest Indiana.
From dump trucks to cement mixers, delivery vans to tractor-trailers, school buses to transit buses of any age, TRP offers quality replacement parts designed and tested to exceed customers’ expectations.
“For Truckworx Kenworth and CIT Group to earn these awards speaks well of the work these two dealerships have done to support customers,” said Gary Moore, Kenworth general manager and PACCAR vice president. “The complexity of trucks and their components requires dealers to provide training for their employees and to equip them with the latest in technology. Both dealerships make significant investments in their facilities to provide outstanding parts and service support to ensure that customers get their trucks serviced quickly and correctly.”