Freightliner Custom Chassis Corporation (FCCC) launched a new initiative to further support the RV dealer network with timely company and product information. The Success Center, an online Learning Management System (LMS) unveiled at the 2011 National RV Trade Show, allows registered users to access FCCC sales and service training, expert advice and virtual learning opportunities from any computer.
The Success Center provides members with a tailored educational experience based on their profile information and areas of experience. Members will have access to RV product information, sales and service training, industry news, promotions, events and service center locations. And an “Ask the Expert” section will allow dealers and service technicians to directly seek answers from qualified FCCC personnel to questions about the RV chassis.
Depending on the member’s profile, the Success Center might point to sales tips, promote a virtual interactive tour of an FCCC chassis or recommend specific courses from its catalog.
“The FCCC Success Center LMS will offer invaluable information and training possibilities to the RV dealer and service network,” said Jonathan Randall, FCCC director of sales and marketing. “The Success Center provides another resource for them to better meet customer needs, while also keeping them up to date with the most current information about our products, services and the industry in general.”
Professional development through the Success Center also meshes with FCCC’s Driving Success rewards program. Driving Success allows enrolled salespeople who sell motorhomes on FCCC chassis to earn points which can be cashed in for awards such as merchandise, travel and event tickets. Users earn points for taking courses through the Success Center that can then be redeemed through Driving Success.