Peterbilt Leads Medium-Duty Trucks in J.D. Power Study
Nov 21, 2006 4:50 PM
Peterbilt is the highest-ranked manufacturer in the J.D. Power and Associates 2006 Medium-Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment.
This latest award is the fifth time Peterbilt has ranked highest in customer satisfaction among Conventional Medium-Duty Trucks in the annual J.D. Power and Associates study.
Peterbilt received the highest scores in two of the four factors that comprise overall conventional product satisfaction - performance and cost of ownership - and was significantly higher than the industry average in quality as well. In the five areas that make up the performance factor, Peterbilt scored significantly higher than the industry in all of them, and led in three - interior, exterior and engine.
Chevrolet ranked highest in medium-duty truck dealer service satisfaction.
The J.D. Power and Associates study is based on interviews with nearly 1,500 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.
